We at EV بوتيك value your satisfaction and aim to ensure that every piece you receive meets our high standards.
If for any reason you’re not satisfied, please review our Return & Exchange guidelines below.

1. Eligibility for Return or Exchange

  • You may return or exchange an item within 7 days of receiving your order.

  • The product must be unused, unworn, unwashed, and in original packaging with all tags intact.

  • Custom-made, discounted, or sale items are non-returnable and non-exchangeable.

2. Process

  1. Contact our support team at support@evboutique.ae within 7 days of delivery.

  2. Provide your order number, reason for return, and clear photos of the product.

  3. Our team will review your request and arrange the pickup or exchange process.

3. Refunds

  • Refunds are issued only if the item is defective or incorrectly delivered.

  • Refunds will be processed to your original payment method within 7–10 business days after approval.

  • Shipping fees are non-refundable.

4. Exchanges

  • Exchanges are accepted for size or color variations, depending on stock availability.

  • Customers are responsible for return shipping costs unless the item was faulty or incorrectly delivered.

5. Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange a replacement or full refund at no extra cost.